The art of managing yourself must include how to respond when others bring you problems, complaints or even attack you. We are naturally programmed to defend ourselves or even counterattack.
Daniel Pink, author of “To Sell is Human” and “The Power of Regret” offers some sage advice for such situations. Instead of “jumping in” to such situations and defending or attacking, he says we should “jump back”….and that one simple response can give you the power to take control of such negative situations and create a constructive outcome:
Check out his two minute video “Pinkcast” for three little words that can help you “avoid overacting to ugly problems and complaints.”
