One of the first business lessons most of us are taught “The customer is always right.”
In Knoxville, TN a customer walked into a pizza parlor and was told his pizza would be ready in just a few minutes. The customer found the delay unacceptable and left the establishment, returning a few minutes later with an AK-47 assault rifle.
Nationally known customer service guru Shep Hyken shares the conclusion to this story (which really happened) and some insightful observations about whether the “customer is always right.”
He writes “The customer is NOT always right. … But they are always the customer.” Mr. Hyken will show you how to let your customer be wrong…and love you for it!
