Do you know what the week of October 4 is?
It’s Customer Service Week!!! Except for sales people, no one else in your organization have more opportunity to influence your relationship with customers and ultimately the health of your brand than your customer service team.
One of America’s best experts on customer service, Shep Hyken, offers “five ideas, one for each day of the week, to inspire you to motivate and appreciate your employees.”
It costs much less to keep a customer than obtain a new one. Maybe every week should be “Customer Service Week.”
